Shipping / Click & Collect

Shipping Policy

Our orders will be processed and dispatched within 2 business days of being received. Items are delivered between 2-4 business days, however regional areas may take longer. 
We currently ONLY ship within Australia. All prices listed are in Australian dollar. 

If you haven't received your order within 2 weeks of dispatch, or received an email saying it's been delivered but you haven't received it, please email us at as soon as possible to inform us so we can investigate further, the longer it takes you to notify us the harder it will be to investigate.

*All orders that are shipped out, are left in front of door or somewhere deemed safe (No signature is required) If you have any issues with this please let us know prior to placing an order.*

Please note refrigerated items are sent as is, when possible Cold gel packs are placed. We can't guarantee it will come in refrigerated courier trucks. If you are ordering interstate please keep in mind how long it will take to receive your product, once ordered it is not our responsibility for the item being out of fridge. However please note most refrigerated items are fine to stay out of the fridge for a few days especially during the colder months. If you are not sure whether to order a refrigerated item or not please email us at before placing order.

Free Delivery

If you are within a 15km radius of our store, we have a complimentary free delivery for our customers on Fridays!*
*minimum order $150.
*orders must be placed latest by Thursday 10am for Friday dispatch.

Click & Collect

Please note for store Click & Collect, you will be emailed when your order is ready for pick-up.

Click & Collect turnaround is between 24 to 48hrs.

*Please bring in order confirmation as well as I.D to be able to pick up your order.

Customers that choose to Click & Collect must do so within 2 weeks of placing the order.
There is a maximum of 3 months that it can be left aside. However, after 3 months and 3 email reminders the order will be discarded and no refund will be provided unless a reasonable explanation has been given for the delay.



All our orders are packed and sent in cardboard boxes that we receive our stock in, so we can be environmentally friendly as much as possible :)