F.A.Q

Are you open on Sundays?

No, we currently do not trade on Sundays, only Monday to Saturday 10am to 5pm.

Do you have parking?

Yes, we have a few parking space directly across our store, and some street parking.

Where are you located?

We are locate din 14 West court, Coolaroo 3048 VIC. 

When should I expect my order?

All order are dispatched within 2 days of receiving, and delivered within 1-5 business days.

My order hasn't arrived?

If you order hasn't arrived within estimated time please contact us via email quoting your order number as soon as possible.

Do you charge Shipping?

Yes, we charge a flat rate of $15 regardless of size and value of order within Australia only. Unfortunately we do not post Internationally.

If you are within 15km radius of our store, and order over $150 we will ship FREE of charge. Our site will automatically detect this when you are checking out, and have entered your shipping address.

Can I pay with card?

Yes, we currently accept payments through PAYPAL, you can pay using your PAYPAL account OR you can pay with your Visa or Mastercard on the PAYPAL guest checkout.

Can I direct deposit?

Yes, when checking out, click on Bank deposit, a small drop tab will have our banking details, please transfer directly before you checkout, as once you checkout you won't have access to banking details till you contact us. Your order will not be dispatched before payment has come through.

Can I pay over the phone?

No, we currently don't have this option available.

Can I come in to shop or is it just online?

Yes, you can come in store to shop. We are a retail store open to public, alternatively you can purchase online.

What happens when an item I ordered is out of stock?

This can happen at times, when there is an influx of orders. If your item is not in stock we will contact you to ask if you would like to replace it for something else for the same value, or if you would like us to hold on to the order until the out of stock item is back in stock. If neither alternative is possible, we will refund you for the out of stock item cost.

I purchased the wrong item can I return?

No, we do not offer returns for wrong purchases. However, you are welcome to exchange it within 2 weeks of purchase, receipt must be shown prior to exchange. We do not exchange fridge items, perishables or hygiene related products.

Do you sell other products that are not on your website?

Yes, we have a few brands we sell in store only due to their Brand Policy, these include: Tropeaka, Bioceuticals, Medlab and JS Health. You can contact us directly if you would like to know what we stock outside of the website.