Frequently Asked Questions

Are you open on Sundays?

No, we currently do not trade on Sundays.

Our opening hours are:

Monday to Friday 10am to 5pm, and

Saturday 10am to 2pm.

Do you have parking?

Yes, we have parking space in front and across our store, and some street parking.

Is your store wheel chair accessible?

Yes, our store is wheel chair friendly.

Where are you located?

We are located at 4/882 Cooper St, Somerton 3062.

My order hasn't arrived?

If you order hasn't arrived within estimated time please contact us via email; quoting your order number as soon as possible.

Do you charge Shipping?

Yes, we charge a flat rate of $15 regardless of size and value of order within Australia excluding WA,NT & ACT. Unfortunately we do not post Internationally.

Please refer to our Shipping Policy for further information.

Can I pay with card?

Yes, we currently accept payments through PAYPAL, Debit/Visa/MasterCard and Bank Deposit. 

Can I direct deposit?

Yes, when checking out, click on Bank deposit, a small drop tab will have our banking details, please save details before you checkout as once you checkout you won't have access to banking details till you contact us.

Your order will not be dispatched before payment has come through.

Can I pay over the phone?

Yes, however at certain times this may not be available. 

Can I come in to shop or is it just online?

Yes, you can come in store to shop. We are a retail store open to public, alternatively you can purchase online.

What happens when an item I ordered is out of stock?

This can happen at times, when there is an influx of orders. If your item is not in stock we will contact you to ask if you would like to replace it for something else for the same value, or if you would like us to hold on to the order until the out of stock item is back in stock. If neither alternative is possible, we will refund you for the out of stock item cost.

I purchased the wrong item can I return?

No, we do not offer returns for wrong purchases. However, you are welcome to exchange it within 2 weeks of purchase, receipt must be shown prior to exchange. We do not exchange fridge items, perishables, sale items or hygiene related products.

Do you sell other products that are not on your website?

Yes, we have a few brands we sell in store only due to their Brand Policy, these include: Tropeaka, Bioceuticals, Orthoplex Green, Designs For Health, Activated Probiotics, Swisse Nutra+, Metagenics, MediHerb, Eagle. You can contact us directly if you would like to know what we stock outside of the website.

 Do we still get Loyalty Points during Sales?

Unfortunately due to already providing some sort of discount loyalty point accumulation does not apply during any sale period.

Do you ship refrigerated frozen items?

Unfortunately we aren't able to ship frozen items at this stage, as our couriers aren't refrigerated. However, some fridge items we can still ship, as they are okay to stay out of fridge for a few days however this is buyers responsibility, if you aren't sure please email before purchasing.

Do you offer AfterPay?

Yes we offer AfterPay for all our online purchases, with a minimum purchase of $75.

Do we get points when we purchase Gift Cards?

Yes, when purchasing Gift Cards, the buyer will receive the standard points, however the receiver using the Gift card, will not.